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Aviation Operations Control Center Expert

2 months ago

Boston, Massachusetts, United States Swissport International AG Full time

Overview:

Are you prepared to soar in a vibrant and fast-evolving aviation sector? As a worldwide frontrunner in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward: to furnish the aviation industry with reliable and customized solutions globally, enhancing the customer experience.

We hold the belief that our workforce is what sets us apart from our competitors. At Swissport, we are motivated by our core principles of Showing Care, Doing the Right Things, and Winning as a Team. We are actively looking for committed individuals who resonate with these values to become part of our organization.

Position Summary

The Operations Control Center (OCC) Specialist acts as the station's OCC representative, overseeing daily responsibilities related to flight service documentation, workforce planning, and both internal and external communications. The Specialist liaises with our airline partners, airport authorities, the central planning team, and the station management team. Specialists are expected to proactively oversee the allocation of personnel to ensure that our operational and financial performance indicators are achieved.

Key Responsibilities

  • Generate daily performance reports and conduct briefings with the station management team.
  • Provide precise and timely updates on flight data across various systems for billing, capturing flight details, irregularity reports, and performance tracking.
  • Manage all operational communications regarding flight schedules, load information, special service requests, and regulatory details from our clients.
  • Address all staff communications (sick leave notifications, injuries, operational issues).
  • Serve as the primary contact for all Customer Airlines and departmental representatives.
  • Respond promptly to changes in Customer Airline schedules and ensure accurate communication to all departments.
  • Proactively share information with Regional Resource Analysts regarding operational changes and local challenges.
  • Utilize company tools consistently and accurately; an OCC specialist navigates an average of 7-8 applications to capture service data, quality metrics, and allocate resources effectively.

Candidate Profile

  • Minimum of 1 year of operational experience; a bachelor's degree is preferred.
  • Strong understanding of the complexities involved in managing a labor-intensive workforce.
  • Exceptional planning and communication abilities.
  • Demonstrated proficiency in people and operational management skills, including leadership, resource management, planning, negotiation, communication, financial, and HR competencies.
  • Solid knowledge of statutory and procedural obligations relevant to the business, including health and safety, employment, and security matters.
  • Ability to swiftly and accurately evaluate situations and implement corrective measures.
  • Willingness to work various shifts, including days, evenings, nights, weekends, and holidays, in accordance with business needs and operational demands.
  • Strong verbal communication, interpersonal, and relationship-building skills.
  • Proficient computer skills, including Microsoft Word, PowerPoint, and Excel.

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position, the employee is regularly required to sit and communicate verbally or audibly. The employee may occasionally be required to stand, walk, use hands for various tasks, reach with hands and arms, and perform bending or kneeling activities. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision capabilities required for this role include close vision, distance vision, color vision, and the ability to adjust focus.

At Swissport, we are committed to diversity, equal opportunity, and the strength of our values to drive our success. We strive to provide a workplace that promotes inclusion, where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.