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Senior Implementation Manager

2 months ago

Columbus, Ohio, United States AssistIQ Full time
Senior Implementation Manager

AssistIQ is seeking a seasoned Senior Implementation Manager to lead the deployment of our AI-driven software solution across various surgical suites and procedural areas in hospitals across North America.

Key Responsibilities:
  • Plan and execute product implementation at customer locations from discovery to live deployment.
  • Build and maintain positive relationships with product end users and communicate effectively with key stakeholders.
  • Identify product gaps, customer, and internal risks to product implementation.
  • Partner with the internal Product team to outline customer needs.
  • Complete on-site training for end users and ensure end user acceptance.
  • Communicate project updates with various customer stakeholders throughout the implementation process.
  • Ensure smooth transition to customer success team post go-live.
  • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements.
Requirements:
  • Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement).
  • Experience working in a perioperative department or procedural area is an asset but not required.
  • Maturity to lead and grow a team and work across multiple teams within the company and externally.
  • Ability to manage key project stakeholder relationships and provide tracking and updates to the steering committee level project sponsors.
  • Experience providing support post go-live and creating successful transitions to customer success teams.
  • Demonstrated capability for problem-solving, prioritization and project management, with the ability to step into project management roles as needed.
What We Offer:
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home

We're excited to find the right candidate to join our team and contribute to our mission of creating a more efficient and transparent healthcare supply chain.