Senior Implementation Manager

4 weeks ago


Columbus, Ohio, United States AssistIQ Full time
Job Title: Senior Implementation Manager

AssistIQ is seeking a highly skilled Senior Implementation Manager to join our team. As a key member of our implementation team, you will be responsible for deploying our software across various surgical suites and procedural areas in hospitals across North America.

Key Responsibilities:

  • Plan and execute product implementation at customer locations from discovery to live deployment.
  • Build and maintain positive relationships with product end users and communicate effectively with key stakeholders.
  • Identify product gaps, customer, and internal risks to product implementation.
  • Partner with the internal Product team to outline customer needs.
  • Complete on-site training for end users and ensure end user acceptance.
  • Communicate project updates with various customer stakeholders throughout the implementation process.
  • Ensure smooth transition to customer success team post go-live.
  • Ensure internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings.

Requirements:

  • Led software and/or hardware implementations, ideally in healthcare IT, for multiple end user types with various training requirements and strategies.
  • Maturity to lead and grow a team and work across multiple teams within the company and externally.
  • Ability to manage key project stakeholder relationships and provide tracking and updates to the steering committee level project sponsors.
  • Experience providing support post go-live and creating successful transitions to customer success teams.
  • Demonstrated capability for problem-solving, prioritization, and project management.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home


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