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In-House Reservation Coordinator

2 months ago

Scottsdale, Arizona, United States Marriott Full time
{"h1": "Reservations Specialist", "p": "At Marriott International, we are committed to delivering exceptional guest experiences. As a Reservations Specialist, you will play a critical role in ensuring that our guests have a seamless and enjoyable stay with us.

Your primary responsibility will be to process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs and determine the appropriate room type, verifying availability and rates.

You will also be responsible for explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, and answering questions about property facilities and services.

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Process all reservation requests, changes, and cancellations
* Identify guest reservation needs and determine appropriate room type
* Verify availability of room type and rate
* Explain guarantee, special rate, and cancellation policies to callers
* Accommodate and document special requests
* Answer questions about property facilities and services

**Requirements:**

* High school diploma or G.E.D. equivalent
* No related work experience required
* Ability to work in a fast-paced environment
* Excellent communication and problem-solving skills

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

**Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**We are Marriott International.**

**Join us on our journey.**