Electromechanical Field Service Specialist
1 week ago
A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. This role is crucial in maintaining high customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions.
Key Responsibilities- Support customers with operational or maintenance issues
- Address escalated technical and service-related concerns
- Diagnose failures in mechanical, hardware, software, and systems
- Implement effective repairs to minimize downtime
- Prepare reports for analyzing product failure trends and serviceability issues
- Assist with on-site training and development of less experienced field service technicians
- Act as a key communication link between technical support, management, and the customer on technical matters and projects
- High school diploma or GED required
- Associate degree or trade/technical school certificate/diploma preferred
- Minimum of four (4) years of relevant work experience, including at least two years in a field service environment
- Hands-on experience with electromechanical equipment is essential
- Previous experience in customer-facing roles is required
Work may be home office-based or customer site-based. Personal vehicle use may be required depending on business needs. Potential responsibility for a company fleet vehicle may be required depending on business needs. Shift work may be required. Travel is required.
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Electromechanical Field Service Specialist
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Electromechanical Field Service Specialist
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Dallas, Texas, United States Giesecke+Devrient Currency Technology America, Inc. Full timeJob SummaryWe are seeking a highly skilled Electromechanical Field Service Technician III to join our team at Giesecke+Devrient Currency Technology America, Inc. This role will involve providing on-site servicing, installation, and repair of complex electromechanical equipment, utilizing technical expertise and independent judgment to ensure high customer...
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