Electromechanical Field Service Specialist

4 days ago


Dallas, Texas, United States Giesecke+Devrient Full time
Job Summary

A skilled Electromechanical Field Service Specialist is required to provide on-site servicing, installation, and repair of complex electromechanical equipment. This role involves utilizing technical expertise and independent judgment to maintain high customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions.

Key Responsibilities
  • Support customers with operational or maintenance issues.
  • Address escalated technical and service-related concerns.
  • Diagnose failures in mechanical, hardware, software, and systems.
  • Implement effective repairs to minimize downtime.
  • Prepare reports for analyzing product failure trends and serviceability issues.
  • Assist with on-site training and development of less experienced field service technicians.
  • Act as a key communication link between technical support, management, and the customer on technical matters and projects.

Requirements
  • High school diploma or GED required.
  • An Associate degree or trade/technical school certificate/diploma preferred.
  • Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
  • Hands-on experience with electromechanical equipment is essential.
  • Previous experience in customer-facing roles is required.

Additional Information
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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