Electromechanical Field Service Specialist
4 days ago
A skilled Electromechanical Field Service Specialist is required to provide on-site servicing, installation, and repair of complex electromechanical equipment. This role involves utilizing technical expertise and independent judgment to maintain high customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions.
Key Responsibilities
- Support customers with operational or maintenance issues.
- Address escalated technical and service-related concerns.
- Diagnose failures in mechanical, hardware, software, and systems.
- Implement effective repairs to minimize downtime.
- Prepare reports for analyzing product failure trends and serviceability issues.
- Assist with on-site training and development of less experienced field service technicians.
- Act as a key communication link between technical support, management, and the customer on technical matters and projects.
Requirements
- High school diploma or GED required.
- An Associate degree or trade/technical school certificate/diploma preferred.
- Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
- Hands-on experience with electromechanical equipment is essential.
- Previous experience in customer-facing roles is required.
Additional Information
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
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