Field Service Engineer

4 weeks ago

Dallas, Texas, United States Philips Full time

The Field Service Engineer provides on-site, online, and phone support to resolve complex technical problems and product issues for Philips' Xper/Flex Cardio products and Xcelera Cardiology PACS modality.


Key Responsibilities:


Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.

Understand the customer's business and competitive environment; generate service revenue.

Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity.


Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Adhere to established training, quality, and safety requirements.


Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

Complete PMs, FCOs, installation, and all related tasks (diagnose and resolve electronic, network, and mechanical problems).


Able to travel extensively, including international travel, at least 75%, and must possess a valid driver's license and good driving record to travel to the customer site, zone office, or identified locations for meetings.


Requirements:


1+ years of experience in the field or hospital-based service environment or 1+ years' in electromechanical industries is required.


Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

Must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Field Service position.

Physical, Cognitive, and Environmental Requirements:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips:


We are a health technology company that believes every human matters. We strive to provide quality healthcare to all, and our team is dedicated to making a difference.

Learn more about our business, history, and purpose.

Discover our rich and exciting history and learn more about our employee benefits.


If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Learn more about our commitment to diversity and inclusion.

Compensation and Benefits:


The hourly pay range for this position is $22.21 to $38.08, plus overtime eligible. This role also includes company fleet/car, training, and advancement opportunities.

The actual base pay offered may vary depending on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.


In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission, or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.


At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

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