Implementation Specialist I

4 weeks ago

Seattle, Washington, United States Henry Schein Full time
Job Summary

This position is responsible for planning, coordinating, executing, and overseeing the activities related to the implementation of hardware IT products and services to customers, including small to mid-size, multi-site locations.

Key Responsibilities
  • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, while setting appropriate customer expectations.
  • Manage multiple, simultaneous implementation projects and ensure timely and effective customer service expectations are met or exceeded.
  • Track all correspondence and completed tasks to provide accurate record of account and project history.
  • Recognize and resolve escalated customer issues.
  • Professionally establish strong working relationships with other people and teams.
  • Recognize and provide input into process improvement.
  • All other duties as assigned.
Qualifications
  • Must have:
  • Four or more years of related experience.
  • High School education, vocational training and/or on-the-job training.
  • Excellent customer service skills.
  • Excellent organization skills.
  • Excellent ability to professionally understand and diffuse stressful situations.
  • Experience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management software.
  • Excellent verbal and written communication skills including inbound and outbound phone calls.
  • Excellent documentation skills.
  • Professional appearance and presentation skills required.
  • Intermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:
  • Hardware for desktops, laptops, tablets, servers.
  • Current Windows operating systems.
  • Switches, routers, firewalls, access points, security software.
  • Peripherals, printers, scanners, displays, interface devices.
  • Data backup systems, software, and media.
  • Business productivity software, email, web browsers, security software.
  • Miscellaneous devices, cabling, memory, storage, add-on components.
  • Domain, user accounts, software accounts.
  • Network connectivity, wireless access, data cabling.
  • Healthcare related digital technologies, devices, and software preferred.
About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

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