ServiceNow Implementation Specialist
1 month ago
The ServiceNow Implementation Specialist will be responsible for designing, mapping, and delivering ServiceNow solutions to clients. This role requires strong technical skills, excellent communication, and the ability to work with clients to assess current state processes and tools. The ideal candidate will have a deep understanding of ServiceNow's capabilities and constraints, as well as experience in leading and delivering requirements, scoping, and design workshops. Key responsibilities include providing expert-level support and technical mentoring to the implementation team, maintaining comprehensive knowledge of ServiceNow, and recognizing opportunities to leverage the platform. The successful candidate will also be responsible for delivering hands-on configuration, development, and integration services, as well as serving in a delivery assurance capacity for all project deliverables. Additionally, this role will involve planning and coordinating testing and test acceptance, designing and overseeing development of testing-related work products, and leading test remediation cycles. The ideal candidate will have a strong background in IT, with experience in ServiceNow and a proven track record of delivering successful projects.
Key Qualifications:
More than 10 years of experience in the IT industry. Background and deep experience with ServiceNow are mandatory, with accreditations covering the full range of ServiceNow products. Experience as a developer is required. Engaging presentation style, with the ability to control and manage multiple presentation scenarios. Ability to work under pressure and work on multiple campaigns at the same time. Certified implementation specialist (ITSM, ITOM, HRSD or any other).
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