Strategic Client Advocate

2 days ago


Plano, Texas, United States Tyler Technologies Full time
About the Job
The Strategic Client Advocate will serve as a trusted advisor to our executive-level clients, providing strategic guidance and support to drive business growth and improve operational efficiency. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills, with a proven track record of delivering results-driven solutions to complex client challenges.

Key Responsibilities:
  • Develop and maintain strong relationships with executive-level clients, ensuring deep understanding of their business operations and strategic objectives.
  • Collaborate with internal teams to design and deliver customized solutions that meet client needs, leveraging expertise in software implementation and client success initiatives.
  • Provide expert guidance on best practices, governance, and Client Success offerings (CSAM, CSC), ensuring seamless integration with Tyler products.
  • Act as a subject matter expert for client success initiatives, driving adoption and utilization of Tyler products through targeted training and support.
  • Identify and pursue cross-selling opportunities, developing and executing comprehensive client engagement strategies to promote revenue growth and client retention.

Requirements:
  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • 7+ years of experience in client-facing roles, preferably in software implementation or consulting.
  • Demonstrated expertise in project management, client relationship building, and sales enablement.
  • Proven track record of driving revenue growth through strategic partnerships and customer success initiatives.
  • Strong analytical and problem-solving skills, with ability to navigate complex business environments.
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
  • Proficient in Microsoft Office and relevant CRM systems.

Salary Range:$90,000 - $115,000 per year, depending on experience.
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