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Housekeeping Operations Manager

2 months ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time
Position Overview

The Housekeeping Operations Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that all tasks are executed efficiently and effectively. You will collaborate closely with the Assistant Executive Housekeeper and Executive Housekeeper to uphold exceptional standards of cleanliness and guest satisfaction, while identifying opportunities for departmental improvement to meet established business objectives.

Why You Will Appreciate Working Here

  • We provide a comprehensive benefits package for our full-time Team Members, which includes:

Compensation:
$59,000 annually

Medical, Dental, and Vision insurance available from the first day of employment.

Financial Wellness - 401k plan with company matching, Life insurance, and a Company stock purchase program.

Team Member Travel Program - enjoy discounted rates at exceptional properties worldwide.

Generous Paid Time Off Program.

Paid Sick Leave.

Recognition programs for Team Members and numerous opportunities for learning and career advancement.

and more.


We have received five-star ratings for promoting a culture of work-life balance and family-friendly benefits, recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." Our most significant achievement over the past 30 years has been the unwavering loyalty of our Owners, Members, and Guests.

Our dedicated Team Members have also earned us numerous accolades.

Work Schedule:
The Housekeeping Department operates seven days a week. Shifts will include AM, PM, and overnight assignments based on project requirements.

Key Responsibilities:
  • Foster an inclusive environment that promotes teamwork and exceptional guest service among all team members.
  • Supervise assigned Guest Room Attendants and Public Area Attendants, guiding their daily tasks, resource allocation, and scheduling. Conduct daily briefings and monitor team performance to ensure adherence to operational procedures.
  • Inspect all assigned units and public areas to ensure compliance with established quality assurance standards. Document inspections as directed by management, reporting any missing items or quality issues, and ensuring corrective actions are implemented. Safeguard all departmental assets, equipment, supplies, and storage areas.
  • Assist in coordinating activities with other departments to maintain room inventory effectively, achieving revenue goals while meeting high guest expectations.
  • Help organize and maintain linen, supply, and other departmental inventories, ensuring clean and orderly back areas, guest areas, and storage facilities.
  • Support the execution of deep cleaning initiatives, carpet and floor maintenance, and other cleaning programs, ensuring all property areas meet established standards.
  • Complete administrative tasks for the department, including scheduling, supply purchasing, and daily record maintenance.
  • Perform other related duties as assigned.

Qualifications

What We Are Seeking:

Hilton Grand Vacations is a leader in the vacation ownership sector, committed to innovation, quality, and continuous growth. Our Team Members are at the heart of our success.

To excel in this role, candidates should possess the following minimum qualifications:

  • Previous supervisory experience in housekeeping.
  • Knowledge of housekeeping practices and procedures for planning, supervising, and completing multiple assignments.
  • Strong digital literacy and proficiency in Microsoft Office.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Meticulous attention to detail and a commitment to delivering quality results consistently.
  • Effective written and verbal communication skills.
  • High school diploma or equivalent.

Preferred Qualifications:
2+ years of management or supervisory experience in housekeeping.
Familiarity with established safety standards and PPE to minimize injury risks.
Strong interpersonal and leadership skills.
Demonstrated commitment to providing exceptional guest service.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please reach out to us to request accommodations.