Housekeeping Operations Manager
2 months ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Marriott International Inc. As a key member of our hospitality services team, you will be responsible for ensuring the highest standards of cleanliness and maintenance in our properties.
Key Responsibilities- Supporting Housekeeping Operations
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspect guestrooms on a daily basis to ensure they meet our high standards.
- Obtain lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies are available.
- Supervising Housekeeping Staff
- Support and supervise an effective inspection program for all guestrooms and public space.
- Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
- Ensure all employees have proper supplies, equipment, and uniforms.
- Communicate areas that need attention to staff and follow up to ensure understanding.
- Providing Exceptional Customer Service
- Set a positive example for guest relations.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- High school diploma or GED; 1 year experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Marriott International Inc offers a competitive salary range of $32.21 to $39.90 per hour, as well as a comprehensive benefits package, including health insurance, 401(k) plan, employee stock purchase plan, and paid time off.
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