Senior Operations Manager
2 days ago
**Job Overview**
We are seeking a results-driven Senior Operations Manager to oversee the success of our store and team. As a key member of our leadership team, you will set high performance standards for customer service and provide ongoing coaching and training to your team members.
The ideal candidate will have a minimum of two years of experience in a supervisory or leadership role in retail, financial, or related industries. You will be responsible for leading marketing efforts, championing store security and loss prevention, and enforcing adherence to quality standards.
Key Responsibilities:
- Coach and develop all store employees to achieve new business growth and increase revenue.
- Lead local marketing strategies, utilize business-to-business partnership opportunities, and host community events to drive growth and revenue.
- Enforce adherence to quality standards, procedures, and local and state laws and regulations.
- Supervise office security, including cash management and loss prevention, by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
- Examine, evaluate, and process loan/pawn applications and transactions within established limits.
- Participate in the selection, review, hiring, and retention of new employees.
- Develop work schedules based on budget, workloads, and store needs to ensure optimal performance.
- Handle complex customer situations with integrity and professionalism.
Requirements:
- High School Diploma or equivalent required.
- Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- Ability to meet the physical demands of this position, which frequently include standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.
About Our Company
We are one of the largest consumer specialty finance organizations in the U.S., providing customers, team members, and communities the Power of Choice through over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
Salary Range:** $60,000 - $80,000 per year, depending on location and experience.
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