Patient Services Manager
2 weeks ago
Job Description
Aramark Healthcare+ is seeking a Patient Services Manager for Children's National Medical Center in Washington D.C. This position is a closing shift from 11:30am to 8pm.
The Patient Services Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.
Key Responsibilities
? Manage patient food service activities, complying with established standards
? Lead patient service staff to ensure meals are properly prepared and delivered to patients
? Conduct rounds on patients/departments
? Oversee the diet office and the service ambassador program
? Record safety and sanitation compliance
? Supervise tray line operation and/or the room service program
Leadership
? Leverage Aramark's coaching model to engage and develop team members to their fullest potential
? Reward and recognize employees
? Ensure individual and team performance meets objectives and client expectations
? Plan and lead daily team briefings
? Ensure safety and sanitation standards in all operations
Client Relationship
? Maintain effective client and customer rapport for mutually beneficial business relationships
? Identify client needs and communicate operational progress
? Demonstrate excellent customer service using Aramark's standard service model
Financial Performance
? Assist with the completion and maintenance of financial statements relevant to the department
? Deliver client and company financial targets
? Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
Productivity
? Create value through efficient operations, appropriate cost controls, and profit management
? Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
? Ensure entire team is trained and able to execute
? Supervise team regarding production, quality, and control
Compliance
? Maintain a safe and healthy environment for clients, customers, and employees
? Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour
Qualifications
? Requires at least two years of patient food service experience and some management experience is preferred
? Bachelor's degree or equivalent experience
About Aramark
Aramark is a leading provider of food and facilities services to healthcare, education, and business and industry. We strive to do great things for each other, our partners, our communities, and our planet.
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