Program Excellence Specialist

7 days ago


Reno, Nevada, United States Affinity Development GroupCostco Auto Program Full time

**About the Role:**

As a Customer Retention Specialist at Costco Auto Program, you will have the opportunity to work in a fast-paced environment where no two days are ever the same. You will interact with members, dealers, sales teams, and internal departments via phone and email, using your excellent business acumen to resolve issues and provide solutions.

You will be responsible for responding to member calls within 24 hours, educating members on the benefits of using the auto program, counseling dealers on process and price, reviewing member purchases with high attention to detail, and conducting follow-up calls to ensure issues are resolved timely and efficiently.



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