Coptic Orphans Community Liaison
7 days ago
Coptic Orphans seeks a talented Donor Relations Specialist to join our team. The successful candidate will be responsible for providing exceptional support to active sponsors and donors, communicating the organization's mission and work in an engaging manner, and performing various customer service and administrative tasks.
Key Responsibilities- Respond to all prospect, donor, and sponsor communications in a timely and professional manner
- Upsell donors through incoming calls to secure additional contributions and partnerships
- Manage constituent records and update information as required
- Maintain accurate data in the Salesforce database
- Process donations and resolve any payment issues that may arise
- Perform customer service duties, including resolving issues and answering questions
- Develop innovative ideas to enhance Coptic Orphans' customer service
- Bachelor's degree with 3-5 years of professional experience
- Fundraising or marketing experience preferred
- Excellent English speaking and writing skills; Arabic speaking skills a plus
- Detail-oriented and able to implement production processes strategically
- Excellent organizational and follow-up skills, with the ability to coordinate multiple tasks efficiently
- Experience with database management software such as Salesforce
- Persuasive communication skills, with the ability to travel throughout the US
The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. Coptic Orphans offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, optional disability coverage, access to on-site fitness, and paid time off. Employees also have the option to participate in a company-sponsored 403(b) retirement plan.
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