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Customer Service Ambassador

4 weeks ago

Raleigh, North Carolina, United States PPC Full time
Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional customer experiences. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong understanding of customer service techniques.

Key Responsibilities
  • Utilize premade scripts to address customer inquiries and concerns
  • Develop and maintain rapport with customers through effective communication and active listening
  • Document all customer interactions and maintain accurate records
  • Meet personal and team performance metrics
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent
  • Previous experience in customer service or a related field is preferred
  • Proficiency in computer software and customer management systems
  • Excellent verbal and written communication skills
  • Understanding of active listening techniques and conflict resolution
  • Ability to work in a fast-paced environment and prioritize tasks effectively