Customer Service Ambassador

4 weeks ago


Raleigh, North Carolina, United States Raydan Enterprises Full time
Job Overview

Raydan Enterprises is seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to prospective consumers.

Key Responsibilities
  • Deliver outstanding customer experiences by actively listening, addressing customer needs, and overcoming objections
  • Provide detailed product information and services that meet customer needs
  • Handle customer complaints and issues with professionalism and respect
  • Implement marketing directives and sales strategies to engage consumers and build brand relationships
  • Track and report customer service metrics
  • Collaborate with management and sales teams to improve customer service tactics and closing ratios
  • Ensure seamless customer experiences from outreach to product delivery and installation
  • Follow company and client privacy policies when handling customer information
  • Participate in training sessions, networking events, and conferences to enhance skills and knowledge
Requirements
  • Ambitious and self-motivated individual
  • Excited about learning and expanding comfort zones
  • Able to work well in a team or independently
  • Desire to grow personally and professionally
  • Comfortable communicating with customers in a retail environment
  • Able to manage time effectively

At Raydan Enterprises, we strive to develop relationship-based customer service opportunities that convey our message and ensure it is received. We believe all exposure is good exposure.



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