Nurse Manager

5 days ago

Durham, North Carolina, United States Duke Health Full time

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Our Behavioral Health Emergency Department is a community-based facility featuring a 19-bed behavioral health unit and an 8-bed behavioral health medical ED unit dedicated to serving the adult population. Our mission is to deliver exemplary care for each patient, ensuring an outstanding patient experience every time.

Key Responsibilities:

  • Manage and coordinate patient care and personnel needs.
  • Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities.
  • Oversee multi-specialty nursing services and ensure high-quality care delivery.
  • Perform other related duties incidental to the role, including managing the resolution clinic.
  • Handle various personnel actions such as hiring, orientation, performance appraisals, promotions, and scheduling; provide counsel and conduct formal discipline of clinical staff.
  • Collaborate on the development, implementation, and expansion of learning opportunities and skill development for all staff.
  • Analyze, develop, and maintain an efficient nursing care delivery system to meet patient and family needs across the continuum.
  • Promote education for patients, their families, and the community; participate in direct patient care activities to role model or gather information.
  • Work with nursing colleagues to optimize resource utilization across departments.
  • Identify clinical operational needs; manage equipment and supplies, and ensure proper maintenance.
  • Assess the environment and make recommendations to ensure optimal patient comfort, safety, and regulatory compliance (e.g., OSHA, The Joint Commission).
  • Collaborate with the Clinical Operations Director, Behavioral Health Service Line Director, and Medical Directors on fiscal requirements; make budgetary recommendations, including staffing and patient care materials.
  • Foster exemplary customer service and promote effective communication skills, including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.
  • Develop and implement processes for ongoing quality improvement in clinic operations.
  • Document, implement, and monitor policies and procedures that reflect the behavioral health care site's mission and objectives.
  • Collaborate with the Behavioral Health Inpatient Unit manager on staffing needs.
  • Manage the clinic in the absence of the ED manager; be available on-call for emergencies involving the facility, staff, and patients.

Requirements:

  • Clinical Quality Management and Service Management skills
  • Strong orientation, accountability, planning, prioritization, and time management
  • Effective problem-solving and innovation
  • Financial acumen
  • Active listening and effective communication skills
  • Ability to identify and recruit top talent
  • Talent development and retention
  • Team building, conflict prevention, and management
  • Motivating and influencing staff; managing vision and purpose
  • Working knowledge of regulatory requirements, including the North Carolina Nurse Practice Act

Preferred Qualifications:

  • Master's degree in Nursing
  • Minimum of three years of nursing experience
  • Combination of Emergency Department and Behavioral Health experience

Licenses and Certifications:

  • Current or compact RN licensure in North Carolina
  • BLS certification
  • Crisis Prevention Institute Training

Duke Health is an equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke Health aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

Essential Physical Job Functions: Certain jobs at Duke Health may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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