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Customer Service Project Coordinator

2 months ago

Seattle, Washington, United States People Tech Group Inc Full time

Job Title: Technical Project Manager

Location: Seattle, WA

Employment Type: Full-time on W2

Company: People Tech Group Inc

Job Overview:

We are in search of a skilled and committed Technical Project Manager to oversee projects that enhance customer service operations. The successful candidate will possess familiarity with Amazon Connect and will collaborate closely with Amazon to ensure effective project execution and management.

Key Responsibilities:

  • Lead and manage customer service operation projects from start to finish.
  • Engage with the client (Amazon) to comprehend project specifications, schedules, and expected outcomes.
  • Leverage Amazon Connect tools to improve customer service workflows and results.
  • Facilitate collaboration among diverse teams to achieve project objectives.
  • Track project advancement, recognize potential risks, and apply strategies to mitigate them.
  • Ensure comprehensive, precise, and current project documentation.
  • Deliver consistent updates and reports to stakeholders regarding project progress.
  • Encourage effective communication and resolution of issues to tackle project obstacles.

Qualifications:

  • Demonstrated experience as a Project Manager, particularly in customer service operations.
  • Familiarity with Amazon Connect or comparable customer service platforms.
  • Exceptional organizational and multitasking capabilities.
  • Strong communication and interpersonal skills.
  • Ability to effectively collaborate with various teams and manage multiple projects concurrently.
  • Proficient problem-solving and decision-making skills.
  • PMP or similar certifications are advantageous.