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Housekeeping Coordinator

2 months ago

New York, New York, United States Hard Rock Hotel and Casino Atlantic City Full time

Position Overview:
As a key member of the Housekeeping team, the Housekeeping Coordinator plays a vital role in ensuring that the department operates in alignment with the esteemed standards of Hard Rock properties.

Key Responsibilities:

  • Uphold all Gaming Commission Regulations alongside departmental policies and procedures.
  • Engage with guests using the 10/5 rule, addressing them by name whenever feasible.
  • Assist Housekeeping management in overseeing daily operations of the Hotel Housekeeping Department.
  • Foster a culture of integrity, high ethical standards, and exceptional service.
  • Actively engage with guests, gather feedback, and refine internal processes accordingly.
  • Implement systems designed to anticipate guest needs effectively.
  • Identify opportunities for performance enhancement and execute improvement plans.
  • Collaborate with existing Hard Rock standards while developing property-specific benchmarks to ensure superior quality and presentation of room offerings.
  • Work closely with team members to assess progress towards established goals.
  • Instill a culture of accountability through quality control metrics for Housekeeping performance.
  • Promote excellence and professionalism in customer service, employee relations, and interdepartmental interactions.
  • Encourage teamwork and integration within the department in a positive atmosphere.
  • Participate in quality assurance initiatives to help achieve top-tier ratings for Housekeeping.
  • Ensure adherence to all safety policies and procedures.
  • Utilize technology to submit requests for assistance from Housemen and other departments.
  • Maintain property standards consistent with luxury travel benchmarks.
  • Attend training sessions and meetings as required.
  • Report for duty punctually, adhering to uniform and personal appearance standards.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma, GED, or equivalent is required.
  • A minimum of 1 year in a Hotel Housekeeping Management role or 2 years as a Hotel Housekeeping Supervisor.
  • Bilingual in Spanish is preferred.
  • Ability to create a welcoming atmosphere that encourages guest return.
  • Commitment to exceeding expectations in fulfilling job responsibilities.
  • Exude enthusiasm and professionalism in all interactions.
  • Capability to take initiative, implement improvements, and make decisions.
  • Effective communication skills in English, particularly regarding job duties.
  • Proficient in computer usage.
  • Detail-oriented with excellent time management abilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Mobility to navigate guest rooms, storage areas, and other spaces.
  • Ability to communicate effectively with guests in English regarding job responsibilities.