Current jobs related to Senior Customer Experience Director - San Diego, California - Intuit Inc.

  • Customer Experience Director

    3 weeks ago

    San Diego, California, United States TAVO Media Group Full time

    Job Title: Customer Experience DirectorWe are seeking a highly skilled Customer Experience Director to join our team at TAVO Media Group. As a key member of our leadership team, you will be responsible for driving the success of our clients and agency partners.Key Responsibilities:Lead the development and execution of client experience strategies that drive...

  • Senior Director of Customer Experience

    2 weeks ago

    San Diego, California, United States Pillar Staffing Solutions Full time

    Job Title: Head of Customer SuccessPillar Staffing Solutions is seeking a seasoned professional to lead our customer success efforts in the Americas region. As Head of Customer Success, you will be responsible for driving exceptional client experiences, from onboarding to long-term relationships that drive retention and growth.Key Responsibilities:Lead teams...

  • Senior Director of Customer Experience

    1 week ago

    San Diego, California, United States Pillar Staffing Solutions Full time

    Job Title: Head of Customer Success – The AmericasWe are seeking a seasoned leader to oversee our Support, Account Management, and Implementation teams in the Americas region. This pivotal role is responsible for ensuring an exceptional client experience, from smooth onboarding to fostering long-term relationships that drive retention and growth.This...

  • Senior Living Community Director

    2 weeks ago

    San Diego, California, United States Oakmont Senior Living Full time

    Job SummaryOakmont Senior Living is seeking a highly skilled and compassionate Senior Living Community Director to lead our team in providing exceptional care and services to our residents. As a key member of our leadership team, you will be responsible for the overall management and direction of our community, ensuring that our residents receive the highest...

  • Senior Director of Digital Experience

    2 weeks ago

    San Francisco, California, United States Klaviyo Full time

    Senior Director of Digital ExperienceWe're seeking a seasoned Senior Director of Digital Experience to drive the growth of our digital journey, including building and optimizing the website for our prospects and customers.As the Senior Director of Digital Experience, you will play a critical role in leading and building our global website and conversion...

  • Director of Customer Engagement

    1 week ago

    San Diego, California, United States RM Advisory Services LLC Full time

    Job Summary:Reporting directly to the Chief Operating Officer, the Director of Customer Engagement is responsible for providing strategic leadership to teams responsible for end-to-end consumer experiences, from the start of the sales process through ongoing service interactions across all contact channels.This position will lead contact center and adjacent...

  • Senior Product Manager

    3 weeks ago

    San Diego, California, United States Intuit Full time

    Join Our Team as a Senior Product ManagerWe are seeking a talented Senior Product Manager to lead the development of our TurboTax product line. As a key member of our team, you will be responsible for defining and delivering product strategies that drive customer satisfaction and business growth.About the RoleIn this role, you will:Develop deep partnerships...

  • Culinary Services Director

    1 month ago

    San Diego, California, United States Atria Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Services Director to join our team at Atria Senior Living. As a key member of our community, you will be responsible for overseeing the day-to-day operations of our kitchen and dining venues, ensuring that our residents receive exceptional culinary experiences.Key ResponsibilitiesManage...

  • Senior Director, Custom Thermal Solutions

    2 weeks ago

    San Diego, California, United States Vertiv Holdings, LLC Full time

    Job SummaryThe Senior Director, Custom Thermal Solutions will lead the development and execution of Vertiv's custom thermal business strategy globally. This role will be a key part of the Thermal line of business senior leadership team, responsible for driving the custom thermal business strategy and execution worldwide.This position will have high...

  • Director of Customer Engagement

    2 weeks ago

    San Diego, California, United States RM Advisory Services LLC Full time

    Job Summary:As a key member of the RM Advisory Services LLC leadership team, the Director of Customer Engagement will be responsible for driving strategic initiatives to enhance the customer experience across all contact channels. This includes developing and overseeing department goals, systems, strategies, policies, and procedures to optimize performance...

  • Medical Director

    1 month ago

    San Diego, California, United States St. Paul's Senior Services Full time

    Job Title: Medical DirectorSt. Paul's Senior Services is seeking a highly skilled Medical Director to lead our PACE program in San Diego. As a key member of our healthcare team, you will be responsible for providing medical direction and supervision to our healthcare providers, ensuring the delivery of high-quality care to our participants.Job Summary:The...

  • Executive Director

    2 weeks ago

    San Diego, California, United States Oakmont Senior Living Full time

    Executive Director OpportunityOakmont Senior Living is seeking a highly skilled and experienced Executive Director to lead our premier senior living community in Pacific Beach. As a key member of our leadership team, you will be responsible for the efficient operations and overall management of the community, ensuring exceptional quality, comfort, and care...

  • Director of Customer Engagement

    1 week ago

    San Diego, California, United States RM Advisory Services LLC Full time

    Job SummaryAs a key member of the RM Advisory Services LLC team, the Director of Customer Engagement will provide strategic leadership to teams responsible for end-to-end consumer experiences. This role will lead contact center and adjacent teams, including Inside Sales and Customer Support, to deliver revenue and profit growth, high levels of customer...

  • Customer Experience Director

    3 weeks ago

    San Diego, California, United States TAVO Media Group Full time

    Job Title: Customer Experience ManagerAbout the Role:TAVO Media Group is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty.Key Responsibilities:Develop and execute customer experience...

  • IT and Digital Senior Director

    2 weeks ago

    San Diego, California, United States InsideHigherEd Full time

    Job Title: IT and Digital Senior DirectorJob Summary:The IT and Digital Senior Director will oversee the IT and Digital staff within the Operations and Technology Division, ensuring the delivery of excellent and timely customer service. This role will be responsible for the leadership and supervision of the IT and Digital staff, as well as the technical...

  • Senior Resident Care Director

    4 weeks ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Job Title: Senior Resident Care DirectorSunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to join our team. As a key member of our leadership team, you will be responsible for providing overall leadership and management of the health and well-being of our residents.Responsibilities:Manage all clinical programs,...

  • Senior Director of Surgical Services

    2 weeks ago

    San Diego, California, United States Rady Children's Hospital Full time

    Job Summary:The Senior Director of Surgical Services is responsible for the overall management, coordination, and planning of PeriOp, Sterile Processing, and PACU functions and activities. This involves collaboration with Executive leadership and subordinate staff to plan, implement, and evaluate processes related to performance improvement, staffing...

  • Senior Resident Care Director

    3 weeks ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Senior Resident Care DirectorAt Sunrise Senior Living, we are committed to providing high-quality care and services to our residents. As a Senior Resident Care Director, you will play a critical role in leading our clinical programs and ensuring the well-being of our residents.Key Responsibilities:Manage all clinical programs, quality assurance, and...

  • Senior Resident Care Director

    1 month ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Senior Resident Care Director Job DescriptionSunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to join our team. As a key member of our leadership team, you will be responsible for providing exceptional care and services to our residents, while also overseeing the clinical programs and quality assurance...

  • Senior Resident Care Director

    2 weeks ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Lead the Way in Senior CareSunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to join our team. As a key member of our leadership team, you will be responsible for providing exceptional care and support to our residents, while also overseeing the clinical programs and quality assurance initiatives within our...

Senior Customer Experience Director

2 months ago

San Diego, California, United States Intuit Inc. Full time
Job Description

**About the Role**

We are seeking a highly skilled Senior Customer Experience Manager to join our Global Business Solutions Group (GBSG) Customer Experience Growth & Retention team at Intuit Inc. As a Senior Customer Experience Manager, you will be responsible for building and managing service experiences for our Mid Market segment.

**Key Responsibilities**

  • Develop and implement an end-to-end service experience strategy for our Mid Market service offerings.
  • Quantify the delivery of benefits and service performance at every step of the customer journey, maintaining a set of game-changing priorities to improve the strategy.
  • Rally a cross-functional team to address key challenges limiting the delivery of value to customers, making measurable improvements.
  • Work with analytics partners to understand what drives benefits to customers, as measured by retention, and optimize the delivery of these benefits.
  • Partner with leadership and internal partners to understand business pipelines and challenges, ensuring the roadmap addresses and enables the business agenda.
  • Connect the dots, understand interdependencies, effectively identify roadblocks, and work to remove them.
  • Demonstrate superior oral and written communication skills across varying seniority levels, bonding teams behind a single vision to deliver for customers.
  • Ability to lead without direct authority and create a unifying sense of purpose among cross-functional teams.
  • Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.

**Requirements**

  • BA/BS required or equivalent work experience, MBA strongly preferred.
  • 5+ years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings.
  • Superior strategic and analytical skills with the ability to draw key insights and develop clear recommendations.
  • Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations.
  • Have a passion to seek a deep understanding of customer needs and turn that insight into a compelling vision and drivers to create solutions that solve important jobs for Small and Mid-Market business customers.
  • Proactive, action-oriented, and result-driven with the ability to thrive in a highly matrixed company structure, including rolling-up sleeves and leading by example at both strategic and tactical levels.
  • Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions.
  • Track record of aligning disparate teams around a common cause and effecting transformational change.
  • Capacity to handle a highly complex effort, with the ability to prioritize across multiple workstreams.
  • Experience with Bookkeeping and/or Tax Preparation a plus.