Recreation Fee Technician

Job Summary

This position serves as a Recreation Fee Technician in any organizational unit within the National Park Service. The primary purpose of this position is to serve as a technical authority for the resolution of especially difficult or sensitive technical problems associated with the collection, deposit, tracking, and expenditure of fee revenue and donations collected from the public under the authority of Federal Laws and regulations such as the Federal lands Recreation Enhancement Act (FLREA).

Key Responsibilities

• Provide informal and formal training and education to employees, partners, volunteers, interns, cooperating association representatives, etc. regarding highly technical automated and non-automated fee processes, systems, software programs, tools, etc.
• Research and resolve a variety of technically challenging problems with reservations made through automated reservation systems that include but are not limited to and other automated or manual management platforms.
• Serve as a front-line uniformed representative of the NPS. Provide current and accurate information and excellent customer service to visitors concerning the NPS area of interest.
• Utilize fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, POS equipment, tablets, mobile phones, scanning devices, AFMs, and reservation systems in accordance with established guidelines.

Requirements

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.

Time-in-Grade

Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service); with few exceptions as outlined in 5 CFR b).

Uniform and Work Schedule

• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.

Probationary Period and Government Charge Card

• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.

Qualifications

All qualifications must be met by the closing date of this announcement-10/21/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted.

For all other applicants who are not current federal employees, your resume must state either full-time (or 40 hours a week) or part-time with the number of hours worked per week to ensure proper crediting of specialized experience.

Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-07 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement:

• At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as:

• Experience with fee collection reconciliation and remittance support or equivalent private sector fee/bookkeeping experience.
• Carries out visitor service duties at a visitor center or contact station.
• Conducting a limited amount of public history interpretation programs for adult, youth, and student groups.
• Supervisory support level fee technician duties utilizing RBMS, or private sector retail experience.
• Experience providing informal and formal training and education to others.

You must include hours per week worked.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Education:

There is no substitution of education for experience at the grade level(s) of this announcement.

Additional Information:

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Physical Demands:

This position requires standing for long periods of time, as well as walking, bending, lifting of moderately heavy items.

Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money.

If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties.

Working Conditions:

This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station.

Work may frequently be performed in small, outdoor structures with open windows. Which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight.

Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations.

High levels of vehicle noise may exist during heavy visitation periods.

Duties may be performed alone and/or in isolated locations.

Telework:

The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.

Reasonable Accommodation (RA)

Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance consistent with your SF_50s.

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