Clinical Application Specialist

2 weeks ago

Baltimore, Maryland, United States Kennedy Krieger Institute Full time
Job Title: Clinical Application Specialist

Overview

The Clinical Application Specialist will work with the Application Manager, other Application Support Analysts, and the training team to develop, optimize, and maintain clinical applications within the Epic system. This includes assistance with Helpdesk support for assigned Epic applications, as well as collaboration with End Users to provide optimal support for the system.

Responsibilities
  • Participate in workflow creation, design, development, and testing of the system, analyzing other technical issues, and resolving issues associated with Epic software.
  • Regularly consult with end users to determine necessary changes needed to maintain system (hardware and software).
  • Work with the Application Manager to ensure the system meets the organization's business needs in regards to the Patient Access project deliverables and timeline by working with Epic representatives, and end users.
  • Assist with the training of end users, collaborating with other trainers by co-facilitating classroom instruction, and assisting with exercises as needed.
  • Collaborate with other disciplines to develop, build, integrate, implement, and maintain all Epic applications. Participate in core group meetings with Subject Matter Experts.
  • Participate in status review for all projects, issues, deliverables, and end-user concerns, ensuring upcoming milestones are met.
  • Test and troubleshoot existing and proposed assigned system(s).
  • Assist with development of role-based training content, independently or with team members, using a variety of software programs, tools, and applications.
  • Assist, when appropriate, in the design, development, and maintenance of instructional materials (such as presentations) including job aids and tip sheets.
  • Consult with Subject Matter Experts to develop the application for the most optimal end-user experience.
Qualifications
  • Epic certification in all applications in their area and other related areas within 3 months of training/date of hire.
  • Bachelor's degree required.
  • 0-4 years' experience in healthcare or healthcare operations required.
  • Additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience.
  • Experience working in customer service or a problem-solving environment is preferred.
Compensation

Minimum pay range: USD $54,410.00/Yr.

Maximum pay range: USD $94,462.00/Yr.

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