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    {"title": "Assistant General Manager", "description": "Job SummaryThe Assistant General Manager is a key member of the East Bank Club team, responsible for overseeing the day-to-day operations of The Grill, sundeck, and Juicebar. This role requires exceptional leadership skills, attention to detail, and a passion for delivering exceptional member...

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Club Operations Manager

2 months ago

Chicago, Illinois, United States East Bank Club Full time
Job Summary

We are seeking a highly skilled and experienced Club Operations Manager to join our team at East Bank Club. As a key member of our management team, you will be responsible for ensuring the smooth operation of our club, providing exceptional member service, and leading by example in terms of hospitality and integrity.

Key Responsibilities
  • Club Operations: Provide direct oversight and support of all club operations and departments, ensuring that our members experience our gold standard of hospitality.
  • Member Service: Respond to member concerns in a timely and professional manner, providing quality customer service and member resolution.
  • Leadership: Lead by example, demonstrating a strong work ethic, treating members, guests, and employees with fairness, integrity, respect, and ongoing support.
  • Communication: Strong communication with members, guests, department managers, and the executive team on all matters, including investigations, reporting, and follow-up.
  • Emergency Response: First responder for all club emergencies, handling conflict, confrontation, and extreme situations in a calm and professional manner.
Requirements
  • Bachelor's Degree preferred.
  • Experience working in a luxury, upscale environment with a strong hospitality focus preferred.
  • Previous hospitality experience required, minimum of 2 years preferred.
  • Demonstrate strong leadership ability, ability to build a strong and productive team environment.
  • Ability to multitask, may need to fill in as needed.
  • Strategic thinker; ability to analyze and solve issues quickly.
  • Ability to multitask and manage multiple priorities, works well under pressure, and is able to work in a fast-paced environment.
  • Exceptional organizational, written, and oral communication skills. Must have the ability to read, write, speak, and understand English.
  • Microsoft Office Suite.
  • CPR/AED/First Aid Certification (will provide training).
Diversity, Inclusion, and Belonging Matters

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members.

Benefits
  • Paid time off for full and part-time team members.
  • Health, Dental, and Vision Insurance for qualified team members.
  • 401k - company match.
  • Parking and transit benefits.
  • Pet Insurance through MetLife.
  • Free workout privileges and employee discounts.
  • Flexible schedules.