University Club of Chicago Assistant General Manager Opportunity
3 weeks ago
Assistant General Manager Opportunity at the University Club of Chicago
The University Club of Chicago is seeking an exceptional Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for the general operations of all functions relating to Food and Beverage, Athletics, Front Desk, Housekeeping, Membership, Rooms, Programming, Special Events, and the Engineering department.
Key Responsibilities:
- Manage all aspects of the Club in the absence of the General Manager
- Oversee staffing and general operating procedures for Athletics, Communications, Front Desk, Housekeeping, Membership, Programming, Special Events, and Engineering departments
- Function as an administrative link between all departments
- Update emergency plans and procedures and assure that effective training for these programs is conducted in all departments
- Ensure the highest standards for food, beverage, and other club services
- Participate in ongoing facility inspections throughout the Club to assure that cleanliness, safety, and other standards are consistently attained
- Oversee the care and maintenance of all the club's physical assets and facilities
- Assist in the planning of facility improvements, remodeling, construction, and repair, and interact with applicable club committees for this purpose
- Personally handle selected member and guest complaints and advise the General Manager about appropriate corrective actions taken
Requirements:
- At least five years of management experience in a similar, high-end hospitality environment
- Remains calm under pressure and proactively anticipates and resolves conflicts or complaints
- Demonstrates respect and earns the respect of their staff and other department managers by following through on commitments and being a hands-on leader
- Has a verifiable track record of successfully leading and growing dynamic service operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom-line goals
- Has technology skills including Microsoft Office, POS systems (UCC uses ClubTec), and social media
- Has the ability to interact effectively with diverse constituencies of members, board members, committees, staff, vendors, and other people who are part of the UCC family
- A bachelor's degree with a focus on hospitality management is preferred
- In lieu of the degree, substantial private club or hospitality experience will be considered
About the University Club of Chicago
The University Club of Chicago is a premier private club located in the heart of downtown Chicago. We offer world-class amenities including six unique dining venues, 59 beautifully appointed guest rooms, state-of-the-art squash and athletic facilities, 13 private event spaces, and much more.
Established in 1887 by a small group of university graduates, this member-owned private social and recreational club has significantly impacted the City's cultural landscape.
The membership is committed to fostering an appreciation of literature and the arts and to providing a space where members can explore many intellectual and cultural pursuits.
College or university graduation remains the requirement for membership, and nearly every business and profession are represented within the diverse network of members.
The UCC has an extensive and active food and beverage and events program. The club's centerpiece, Cathedral Hall is adorned with painted glass windows by artist Frederic Clay Bartlett (a club member) and coats of arms representing distinguished universities in the United States and Europe.
The club has three other a la carte outlets including The Parliament (a casual rooftop restaurant), College Hall (a self-service restaurant), and room service.
Three bars/lounges are available for members including the Living Room, the Presidents' Bar, and the Game Room.
The University Club of Chicago has 13 private dining rooms that can be rented and combined for events. At times, some of the a la carte restaurants are used for member and club events.
Private dining rooms can accommodate seating for 30 to 400 and are located on the second, sixth, seventh, eighth, and ninth floors.
The club hosts approximately 80 weddings per year and its largest annual member event is the New Year's Day Open House when the club hosts approximately 2,100 members and guests.
The Junior Suite overlooks Lake Michigan and Millennium Park and the 1,000-square-foot Park Suite has unparalleled views of Chicago's noted Michigan Avenue.
Athletics is another integral part of the club and spaces include six international squash courts, one doubles court, Area 13 (a group training center), a strength training center, a cardio squash center, a golf training center, and an aquatic and group exercise center.
Additional member amenities include a staffed library, an expansive member business center, outdoor dining terraces, an art gallery, and valet and concierge services.
The club also has reciprocity with some 285 private clubs around the world.
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