Senior Business Systems Analyst
18 hours ago
We are a leading IT consulting services provider focused on delivering innovative and successful business workforce solutions to Fortune 500 companies. Our team of trained and experienced professionals strives to bring together the best technologies available to manage clients' complex business and technology needs.
Job Description:
We are seeking a Business Analyst to join our team to support order management related projects. The ideal candidate will have strong data analysis experience and a good understanding of business operations.
Key Responsibilities:
Conduct data analysis to identify issues or opportunities and develop recommendations for improvement.
Collaborate with stakeholders to gather business requirements and document them in Rally.
Lead the development of business initiatives to reduce eCommerce customer satisfaction issues and escalations.
Support the launch of new initiatives, such as eBay and FordPass App, and track their impact on revenue and profitability targets.
Analyze transaction and claims data to identify trends and improve overall performance.
Requirements:
BA/BSA with at least 5+ years of experience and strong data analysis experience.
Order management related project experience.
Systems Integration experience.
Experience with MS Office/Excel.
What We Offer:
Excellent benefits, including medical, dental, and vision insurance.
A fun and dynamic work environment.
Opportunities for professional growth and development.
Location:
Dearborn, MI (Hybrid - Need to relocate and be able to go on-site as needed).
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