Business Systems Analyst

5 days ago


Concord, New Hampshire, United States Fidelity Investments Full time
Job Title: Sr. Business Analyst

At Fidelity Investments, we're seeking a highly skilled Sr. Business Analyst to join our Business Infrastructure Team. As a key member of our team, you will play a vital role in supporting the WI Client and Participant Services Business.

Key Responsibilities:
  • Partner with Agile Squads to drive business initiatives and ensure stability, readiness, and service provisioning for customer interaction channels.
  • Provide technical expertise and business process acumen to support the administration of contact center technologies and interaction channel platforms.
  • Facilitate requirements sessions to understand, define, and document user scenarios, use cases, and other artifacts in support of solutioning development efforts.
  • Develop and maintain solid relationships with team members, users, customers, and stakeholders across multiple matrixed organizations.
Requirements:
  • Bachelor's degree or equivalent with 4-5 years of experience in business and data analysis, along with light project management.
  • Ability to work across different geographical regions and time zones.
  • Excellent verbal and written skills, as well as excellent organizational and planning skills.
  • Experience working with telephony/eServices tools such as Genesys and other Interaction Channel Platforms a plus.
About Fidelity Investments:

Fidelity Investments is a leading financial services company that offers a range of investment products and services to individuals, institutions, and financial intermediaries. Our hybrid working model blends the best of both onsite and offsite work experiences, allowing associates to work onsite every other week in a Fidelity office.



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