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Appointment Coordination Expert
2 months ago
Salary: $18
We are seeking a dynamic, organized, and professional individual for a pivotal role in our bustling front office environment. The ideal candidate will possess prior experience as a scheduling specialist and be adept at managing multiple phone lines while maintaining a high level of organization. Key responsibilities will include overseeing front desk scheduling, processing copayments and deductibles, and engaging with patients both over the phone and in person. A background in customer service and administrative roles is highly desirable. We are looking for someone committed to a long-term position and who enjoys working with children and diverse personalities. A stable work history is essential.
Key Responsibilities:
- Manage and ensure the quality of daily schedules for 25 providers.
- Handle payment transactions efficiently.
- Follow up on appointment rescheduling and cancellations.
- Maintain positive and professional communication with providers and clients, particularly regarding sensitive financial discussions.
Qualifications:
- A minimum of 5 years of experience in scheduling.
- Ability to navigate ambiguity and provide structure to tasks.
- Excellent communication skills, capable of simplifying complex information.
- Passionate about process enhancement and innovative solutions.
- Proficient in using Google Sheets for data organization.
- Comfortable working in a lively clinic environment.
- Strong prioritization skills and follow-up capabilities.
- Knowledge of PHI protection and HIPAA regulations.
- Effective writing and communication abilities.
What We Offer:
- Competitive salary package.
- Comprehensive benefits including health, dental, and vision coverage.
- Generous Paid Time Off.
- Supportive environment of a locally owned small business.
- Opportunities for professional growth, specialization, and leadership.
- A family-friendly workplace culture.
- Investment in your success and development.
Working Hours: Monday - Thursday 8 AM - 6 PM; Friday 8 AM - 12 PM
