VIP Account Manager

24 hours ago


Orlando, Florida, United States Hard Rock Digital Full time
About the Role

We are seeking a highly skilled and experienced VIP Account Manager to join our team at Hard Rock Digital. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our premium clients, driving revenue growth, and delivering exceptional customer service.

Key Responsibilities
  • Develop and execute account plans to maximize client business and product awareness
  • Manage and maintain existing premium customer relationships, ensuring timely reporting and key performance indicator (KPI) management
  • Partner with VIP management to ensure budget and KPIs are met
  • Collaborate with internal stakeholders to design and deliver local events strategies and entertain clients
  • Provide exceptional bespoke service to high-value clients through implementation and maintenance of a call cycle/engagement plan
  • Ensure knowledge of and compliance with all regulatory obligations and company policies
  • Assist in mentoring and training new VIP Hosts
  • Lead special projects to elevate VIP value propositions
Requirements
  • Proven track record in providing white-glove customer service and a background in sportsbook an advantage
  • Superb interpersonal skills, professionalism, leadership skills, and critical thinking abilities
  • Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction
  • Experience as a brand and product representative preferred
  • Ability to communicate information clearly and professionally to clients and colleagues
  • Demonstrated skills in organization, planning, and negotiation
  • Well-informed and displays a broad knowledge of the sports betting industry and products
  • Extensive working knowledge of the Casino and Sportsbook products, sites, and systems
  • Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk etc. and previous experience using Analytical Platforms such as Tableau, Power BI, or Amplitude is highly desirable
What We Offer
  • Competitive pay and benefits
  • Flexible vacation allowance
  • Startup culture backed by a secure, global brand

We are an equal opportunities employer and want to celebrate you being you. We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play.



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