Regional Director of Operations
1 week ago
As a Regional Director of Operations with Compass Group USA, you will be responsible for managing accounts in and around Chicago, IL, and ensuring high-quality services, financial success, and client satisfaction within the region. This role requires a track record of driving customer satisfaction, financial growth, and operational excellence.
Key Responsibilities- Manage a team of six or more manager-level team members, providing leadership, training, and development opportunities.
- Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
- Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and address critical feedback.
- Develop and implement policies to deliver financial results in accordance with annual budgets.
- Collaborate with marketing teams to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
- Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
- Bachelor's degree in business, health care, or a related field, or equivalent comparable experience.
- Minimum of two years' experience in multi-unit management with a focus on Food Services.
- Strong track record of driving customer satisfaction, financial growth, and operational excellence.
- Ability to work effectively in an unstructured, fast-paced, and P&L environment.
- Excellent written and verbal communication skills.
Compass Group USA offers a competitive salary, bonus pay, and a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, and holiday time off.
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