Client Operations Supervisor
1 day ago
At Barry's, we're seeking a highly motivated and customer-focused Client Operations Supervisor to join our team. As the first point of contact for our clients, you'll be responsible for delivering exceptional hospitality and ensuring seamless daily operations.
Key Responsibilities:- Lead on-duty operations, ensuring efficient class check-ins, studio opening, and closing in accordance with our policies and procedures.
- Support management of studio staff on duty, fostering effective relationships with clients and staff.
- Develop and implement marketing strategies to drive studio growth, including acquisition tactics, client and community initiatives, and corporate lead generation.
- Assist with fuel bar and retail inventory control, ensuring accurate counts and maintaining a high level of customer service.
- Partner with senior management to implement and execute hospitality processes, providing ongoing development and training to team members.
- Oversee the implementation and execution of milestone, loyalty, and surprise and delight programs, celebrating special events and driving community and retention.
- Manage studio systems, including Zendesk and Brandbot, ensuring all client matters are properly and swiftly resolved or escalated.
- Assess client needs, maintain quality standards for services, and evaluate client satisfaction, communicating studio promotions and special events.
- Lead with prompt and effective internal and external communication, ensuring seamless collaboration with team members and clients.
- Maintain brand standards and studio facilities, including laundry, Red Room maintenance, locker room cleaning, and overall studio cleanliness.
- Participate in weekly studio facilities walk-throughs and audits, identifying opportunities to drive sales and elevate the client experience.
- Uphold Barry's community and culture standards, living our mission, vision, and values daily.
- Represent the Barry's brand within the studio and throughout the fitness community, participating in and enhancing the community with your studio and regional teams.
Requirements:
- Strong customer service skills and ability to work in a fast-paced environment.
- Availability to work 5 shifts, including weekends and public holidays.
- Friendly, outgoing personality and enthusiasm for the studio and job.
- Must be a patient, courteous listener, able to show empathy and respond to client requests with a can-do attitude.
- Cooperative manner with an optimistic attitude, ability to prioritize, and maintain a professional appearance and behavior.
- Demonstrate excellent communication skills and maintain a high level of professionalism.
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