Uptime Advocate Associate Lead Sr

4 days ago


Lisle, Illinois, United States International UTC of Columbus Full time
Job Title: Uptime Advocate Associate Lead SrJob Summary

International UTC of Columbus is seeking an experienced Uptime Advocate Associate Lead Sr to join our team. As a key member of our support team, you will be responsible for managing interactions with dealers' service departments and customer breakdown departments to ensure timely and effective repairs.

Key Responsibilities
  • Manage interactions with dealers' service departments and customer breakdown departments to ensure timely and effective repairs.
  • Monitor and manage a high volume of communications between dealers, Navistar management/technical services, and customers regarding specific repairs.
  • Keep customers informed about the status of each repair and estimated time to the next repair milestone.
  • Determine if a repair situation warrants escalation to the dealer or Navistar management.
Requirements
  • Associate's degree or equivalent experience.
  • At least 6 years of technical truck/automotive and/or direct customer service experience.
  • Strong technical and diagnostic skills, with a focus on diesel/automotive experience.
  • Excellent communication and presentation skills, with the ability to effectively communicate with customers and dealers.
  • Proficient in Microsoft Office.
About International UTC of Columbus

International UTC of Columbus is a leading provider of commercial vehicles and services. We are committed to delivering exceptional uptime and productivity to our customers through our innovative solutions and dedicated support team.



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