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Uptime Advocate Associate Lead Sr

4 weeks ago

Lisle, Illinois, United States International UTC of Columbus Full time

About the Role:

We are seeking an experienced Uptime Advocate Associate Lead to join our team at International UTC of Columbus. As a key member of our support team, you will be responsible for managing interactions between dealers' service departments, Navistar management/technical services, and customers to ensure timely and effective repairs.

Key Responsibilities:

  • Monitor and manage high-volume communications between dealers, Navistar, and customers.
  • Determine when repairs are not meeting customer expectations and escalate as necessary.
  • Develop and implement strategies to reduce downtime and enhance customer experience.
  • Collaborate with cross-functional teams to resolve complex issues.

Requirements:

  • At least 6 years of technical truck/automotive and/or direct customer service experience.
  • Bachelor's degree.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:

  • Diesel/Automotive Technical and Diagnostic experience.
  • Proficient in Microsoft Office.

About International UTC of Columbus:

We are a leading provider of commercial vehicles and solutions. Our mission is to deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles.