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Collection Specialist

2 months ago

Santa Ana, California, United States Veros Credit Full time
About Us

Veros Credit is a leading provider of vehicle financing solutions, dedicated to making vehicle ownership accessible to everyone. Our extensive network of independent and franchise dealers enables us to offer a wide range of financing options to customers.

We believe that our employees are our greatest assets, which is why we strive to create a welcoming and inclusive work environment that fosters growth and advancement opportunities. At Veros Credit, you can expect to be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

Job Summary

The Collection Representative - Loan Servicing (60 Days/Auto Finance) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software.

This is a challenging and rewarding role that requires strong communication and negotiation skills, as well as the ability to work independently and as part of a team. If you are a motivated and results-driven individual with a passion for collections, we encourage you to apply.

Essential Responsibilities
  1. Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  2. Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  3. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  4. Accurately and professionally document account information and collection activities.
  5. Locate customers through the use of databases and references (Skip Trace).
Requirements
  • Bilingual (English/Spanish) required.
  • 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.
Benefits

Veros Credit offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Accident, Hospital, Indemnity Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Quarterly lunches
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
About The Position

This is a challenging and rewarding role that requires strong communication and negotiation skills, as well as the ability to work independently and as part of a team. If you are a motivated and results-driven individual with a passion for collections, we encourage you to apply.

Veros Credit is an equal opportunity employer and participates in E-Verify.