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Sales and Service Leader

2 months ago

Bozeman, Montana, United States Macy's Full time
Job Summary

This is a leadership role at Macy's, responsible for driving sales and customer satisfaction in a retail store environment. The ideal candidate will have a strong background in sales, customer service, and team management.

Key Responsibilities
  • Sales and Customer Service: Develop and execute strategies to drive sales growth and improve customer satisfaction.
  • Team Management: Lead and manage a team of sales associates and sales managers to achieve sales and customer service goals.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
  • Performance Management: Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Community Involvement: Participate in community outreach and engagement initiatives to build relationships with customers and promote the store's brand.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 5+ years of experience in sales, customer service, and team management.
  • Skills: Strong communication and leadership skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Physical Requirements
  • Standing and Walking: Requires periods of standing and walking throughout the store.
  • Computer Use: Frequent use of computers and other technology, necessary to perform job functions.
  • Lifting and Moving: Frequently lift/move up to 25lbs.