Customer Care Advocate

3 weeks ago


Wichita, Kansas, United States Farmers Insurance Full time

Bilingual Customer Service Representative

Company: Farmers Insurance

Join a diverse team at Farmers Insurance, where you will gain valuable skills and apply your knowledge to advance in your career. Our award-winning training program, recognized by Training magazine as one of the top corporate training units globally, provides extensive learning opportunities.

Position Overview

As a Bilingual Customer Service Representative, you will play a crucial role in connecting with our customers, sharing your expertise, and ensuring a positive experience. Your contributions will help Farmers Insurance fulfill its mission every day.

Ideal Candidate Profile

You will excel in this role if you possess:

  • Strong customer orientation with the ability to tailor your approach to meet individual customer needs, focusing on efficient problem resolution.
  • Proficiency in multitasking, managing phone conversations while researching information, typing, and adapting to new technologies quickly.
  • A preference for a dynamic, fast-paced contact center environment, demonstrating reliability and dependability in attendance.
  • Emotional resilience to navigate challenges and maintain a positive outlook.

Key Responsibilities

As a member of our team, you will:

  • Develop effective communication skills to convey insurance and eligibility information, ensuring a positive experience for both internal and external customers.
  • Acquire in-depth knowledge of our products, services, and strategies across various insurance lines.
  • Utilize technology and resources to resolve customer issues efficiently.
  • Proactively share insights to enhance customer experience and reduce effort.

Qualifications

Education: High School diploma or equivalent; a four-year degree is preferred. Completion of necessary training is required.

Experience: 1-3 years of consultative service support in a complex environment.

Skills: Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to navigate multiple technology platforms while assisting customers.

We offer virtual paid training, and this position requires obtaining a Personal Lines or Property and Casualty license. You will receive support for your licensing exam preparation.

Work Environment:

This position is currently remote.

Schedule:

Our commitment to our customers means we operate on non-traditional work weeks. Training typically occurs Monday-Friday from 8:30 AM to 5:00 PM, with operational hours from Monday-Friday 7 AM to 11 PM and Saturday-Sunday 8 AM to 8 PM. Flexibility in scheduling is essential.

Benefits:

  • Medical & Prescription Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Potential for regular work-from-home options
  • Wellness Programs
  • Tuition Assistance
  • Paid Time Off
  • Casual work environment
  • Community involvement opportunities
  • Paid parental leave
  • Access to networking and support through Employee Resource Groups

Farmers Insurance is an equal opportunity employer, dedicated to fostering a diverse workforce.

Special Skills Required:

Critical thinking, advanced conflict resolution skills, and a track record of meeting or exceeding performance goals are essential. Fluency in English and the approved language(s) is required, particularly in speaking, reading, and writing. Successful completion of a third-party testing process is necessary to meet proficiency standards.

Physical Requirements:

This role involves some sedentary work, along with physical activities such as standing, lifting up to 10 pounds, and effective communication through speaking, reading, and writing. Required duties are typically performed in a climate-controlled office environment.



  • Wichita, Kansas, United States Boot Barn Holdings, Inc. Full time

    CUSTOMER EXPERIENCE REPRESENTATIVEREPORTS TO: ASSISTANT CUSTOMER EXPERIENCE MANAGERSTATUS: NON-EXEMPTOverview:At Boot Barn, we prioritize community and collaboration. Our environment fosters a sense of belonging and teamwork. As a Customer Experience Representative, you will play a crucial role in enhancing customer satisfaction and loyalty.Key...


  • Wichita, Kansas, United States Indigo Books & Music Full time

    Customer Experience Representative - OperationsPart-time | Burlington, ONCompany OverviewAt Indigo, we are passionate about storytelling and crafting memorable experiences. We are on the lookout for enthusiastic, customer-oriented individuals who can help us realize our mission across our extensive network of Indigo, Indigospirit, Chapters, and Coles...


  • Wichita, Kansas, United States Mental Health Association of South Central Kansas Full time

    Job Type: Full-timePosition Title: Family Support AdvocateFLSA Classification: Non-ExemptReports To: Children's CoordinatorPosition Overview: The Family Support Advocate offers specialized assistance to caregivers of children experiencing Serious Emotional Disturbance (SED), Substance Use, or co-occurring conditions. This role is designed to facilitate the...


  • Wichita, Kansas, United States KVC Health Systems Full time

    Job OverviewCamber, a subsidiary of KVC Health Systems, offers comprehensive psychiatric inpatient treatment services for children and adolescents in a safe and secure environment.We are seeking a skilled Case Manager to join our team and provide exceptional support to our patients and their families.Key Responsibilities:Develop and implement individualized...

  • Intensive Care Unit Nurse

    45 minutes ago


    Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Title: Registered Nurse - ICUHealth Advocates Network-Nursing is seeking a skilled Registered Nurse to join our team in Wichita, Kansas.Job Description & RequirementsSpecialty: Intensive Care UnitDiscipline: Registered NurseDuration: 12 weeksShift: 12 hours, nightsEmployment Type: Local ContractWe are urgently hiring Registered Nurses with 2 years of...


  • Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Title: ICU Registered NurseHealth Advocates Network-Nursing is seeking a skilled ICU Registered Nurse for a local contract nursing job in Wichita, Kansas.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 12 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: Local ContractHealth Advocates Network is...


  • Wichita, Kansas, United States Longos Full time

    Customer Service Associate - Part-Time (Availability Required: Mornings, Evenings, and Nights) Company Overview Longos is a family-owned Canadian grocery retailer with a legacy spanning over six decades. Our commitment lies in delivering an exceptional food shopping experience, and we seek individuals who are equally passionate about customer service. Join...


  • Wichita, Kansas, United States Wcnorthwest Full time

    We are seeking a *Dynamic* **Customer Care Associate** to become a vital part of our team at Wcnorthwest. Our organization is dedicated to providing exceptional waste management solutions, including collection, transfer, disposal, and recycling services across various markets. Our mission is to foster an environment where empowered and self-motivated...


  • Wichita, Kansas, United States Fagron Sterile Services Full time

    Position OverviewThe Customer Service Representative plays a crucial role in enhancing customer satisfaction by ensuring accurate and timely order processing while addressing any concerns that may arise. Key Responsibilities:Efficiently manage and process orders received via phone or email.Conduct prompt reviews of online shop orders.Respond to customer...


  • Wichita, Kansas, United States Intrust Financial Corporation Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO002036Job OverviewAt INTRUST Bank, we prioritize values and performance. Our hiring process focuses on character and dedication, fostering a positive workplace culture where individual potential is recognized and nurtured. This commitment has been our guiding principle for...

  • Travel Nurse RN

    3 days ago


    Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Title: Travel Nurse RN - Progressive Care UnitJob Type: Travel NursingLocation: Wichita, KansasJob Description:We are seeking a highly skilled and experienced Travel Nurse RN to join our team at Health Advocates Network-Nursing. As a Travel Nurse RN, you will be responsible for providing high-quality patient care in a Progressive Care Unit (PCU)...


  • Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job SummaryHealth Advocates Network-Nursing is seeking a skilled Registered Nurse to join our team in a local contract nursing position in the ICU department.Key ResponsibilitiesProvide high-quality patient care in the ICU settingCollaborate with interdisciplinary teams to develop and implement patient care plansMonitor and manage patient vital signs and...


  • Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Summary:Health Advocates Network-Nursing is seeking a skilled Registered Nurse to join our team in a local contract nursing position in the Intensive Care Unit (ICU). As a critical care nurse, you will be responsible for providing high-quality patient care and collaborating with the healthcare team to ensure optimal patient outcomes.Key...


  • Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Summary:Health Advocates Network-Nursing is seeking a skilled Registered Nurse to join our team in a local contract nursing position in the Intensive Care Unit (ICU). As a critical care nurse, you will be responsible for providing high-quality patient care and collaborating with the healthcare team to ensure optimal patient outcomes.Key...


  • Wichita, Kansas, United States Health Advocates Network-Nursing Full time

    Job Summary:Health Advocates Network-Nursing is seeking a skilled Registered Nurse to join our team in a local contract nursing position in the ICU department.Key Responsibilities:Provide high-quality patient care in the ICU setting, utilizing strong clinical skills and knowledge of critical care nursing practices.Collaborate with interdisciplinary teams to...


  • Wichita, Kansas, United States Hunter Health Clinic Full time

    Job SummaryThe Patient Service Representative is a vital member of the Hunter Health Clinic team, responsible for delivering exceptional customer service to patients and their families. This role requires a high level of communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesPhone Support: Respond...


  • Wichita, Kansas, United States Hand & Stone - Wichita Full time

    Position OverviewHand & Stone - Wichita is in search of a dedicated Spa Associate. This role is essential in guaranteeing that our clients' visits to our wellness center are nothing short of exceptional.Key Responsibilities:Deliver outstanding customer service to members and guests.Warmly welcome and greet clients upon their arrival.Promote and sell the...


  • Wichita, Kansas, United States Hand & Stone - Wichita Full time

    Job OverviewHand & Stone - Wichita is in search of a dedicated Spa Associate who plays a vital role in delivering an exceptional experience for our clients. Your contributions will ensure that every visitor to our spa enjoys a remarkable service.Key Responsibilities:Deliver outstanding customer service to all members and guests.Greet and welcome clients upon...


  • Wichita, Kansas, United States Farmers Insurance Full time

    Bilingual Customer Service RepresentativeCompany: Farmers InsuranceBecome a part of a diverse team at Farmers Insurance, where you will gain valuable skills and apply your knowledge to advance your career. Farmers Insurance is renowned for its comprehensive training programs, recognized by Training magazine as one of the top corporate training units...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Customer Service Agent 3Job Category: Stations-SoutheastLocation: RemoteJOB SUMMARY:Deliver outstanding support to all clientsHandle incoming inquiries and resolve any challengesAssist pilot stations and cartage representativesKey Responsibilities:Manage incoming calls while ensuring exceptional customer satisfactionAddress client questions through...