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Claims Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled Claims Service Representative to join our team at the Automobile Club. As a Claims Service Representative, you will be responsible for investigating, evaluating, and negotiating low to moderate complexity claims in compliance with established company technical and customer service standards.
**Key Responsibilities:**
- Communicate and interact with a variety of individuals, including insureds and claimants, to explain benefits, coverages, fault, and claims process.
- Conduct phone and/or field investigations to determine liability and damages, and identify and obtain statements from insureds, claimants, and witnesses.
- Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
- Negotiate within settlement authority with insureds and claimants to resolve their first- and third-party claims.
- Handle administrative functions, update database production reports, and document and update claim files via company systems.
- Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability, and coordinate with internal and external departments as required.
**Requirements:**
- 4-yr. College Degree or equivalent combination of education and/or preferred 2- 3 years Casualty work experience.
- Computer and line of business technical software skills required.
- General knowledge of negligence and subrogation principles required.
- Advanced organization and planning recognition skills required.
- Advanced oral and written communication skills required.
- Advanced interpersonal skills required.
**What We Offer:**
- Health coverage for medical, dental, vision.
- 401(K) saving plan with company match AND Pension.
- Tuition assistance.
- PTO for community volunteer programs.
- Wellness program.
- Employee discounts (membership, insurance, travel, entertainment, services and more).
**About Us:**
The Automobile Club is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. We value diversity and believe that bringing together different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
