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Claims Service Representative

2 months ago

Coppell, Texas, United States Automobile Club Full time
Claims Service Representative

The Automobile Club is seeking a skilled Claims Service Representative to investigate, evaluate, and negotiate low to moderate complexity claims in compliance with established company technical and customer service standards.

Key Responsibilities:
  • Communicate and interact with various individuals, including face-to-face interactions with insureds and claimants.
  • Explain benefits, coverages, fault, and claims process in compliance with regulatory and statutory requirements.
  • Conduct phone and/or field investigations to determine liability and damages, identify and obtain statements from insureds, claimants, and witnesses.
  • Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
  • Negotiate within settlement authority with insureds and claimants to resolve their first- and third-party claims.
  • Handle administrative functions, update database production reports, and document and update claim files via company systems.
  • Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability, coordinate with internal and external departments as required.
Requirements:
  • 4-yr. College Degree or equivalent combination of education and/or preferred 2- 3 years Casualty work experience.
  • Computer and line of business technical software skills required.
  • General knowledge of negligence and subrogation principles required.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.
Benefits:
  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match AND Pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services and more).

The Automobile Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. We value diversity and strive to create a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer