Claims Service Representative II

1 week ago


Coppell, Texas, United States American Automobile Association Full time
Job Title: Claims Service Representative II

This role involves handling moderate to higher complexity claim matters involving material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange. The primary functions include investigation, evaluation, and negotiation of claims. With minimum to moderate supervision, the position employs discretion and independent judgment to ensure compliance with state and federal law, established company, technical, and customer service best practices.

Key Responsibilities:
  • Evaluate evidence to confirm liability, damages, and possible avenues of recovery.
  • Communicate and interact with insureds and claimants, explaining benefits, coverages, liability findings, and applicable subrogation laws and regulations.
  • Negotiate within settlement authority with various parties.
  • Update database production reports and document and update claim files via company systems.
  • Control expenses for areas of responsibility.
  • Coordinate with internal and external departments as required.
  • Enhance member relationship by diversifying use of products and services when appropriate.
Requirements:
  • Four-year college degree or equivalent combination of education and experience required.
  • Typically has 5 to 15 years claims handling experience.
Benefits:
  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match and pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services, and more).

The American Automobile Association is an Equal Opportunity Employer.



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