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Customer Service Coordinator

2 months ago

Fort Worth, Texas, United States Berger Transfer & Storage, Inc. Full time
Berger Transfer & Storage, Inc. is a leading provider of relocation, distribution, and warehousing services. Our company has been serving individuals and businesses for over 100 years. We are Allied Van Lines' largest agent with 16 locations throughout the U.S.

Our company is growing, and we are seeking a Customer Service COD Coordinator to join our team in Dallas, Texas. This role is a crucial member of our Operations team, responsible for managing the entire move process.

Responsibilities include:

* Coordinating origin agent moves and working with agents, customers, and the Berger team to schedule and monitor shipments
* Managing inbound shipments and working with agents, customers, and the Berger team to schedule deliveries
* Providing accurate information and service to internal and external customers, working in conjunction with Operations, Sales, and Customer Service Coordinators
* Monitoring and tracking pending and will-advise orders, including entering information about scheduling, cancellations, and inactive orders

The successful candidate will have:

* A High School Diploma or Equivalent
* Amazing organizational and multitasking skills
* Strong time management skills
* Comfortable working in a multitasking, fast-paced work environment
* Working knowledge of Microsoft Office Suite
* Ability to work independently and as a member of a team, making quality, time-sensitive decisions
* Dedication to providing each customer with a positive, memorable experience

We offer a competitive pay, medical, dental, and vision benefits, paid time off, 401K, and employee discounts with Verizon, Sketchers, and more. Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace.