Customer Service Representative

4 weeks ago

Fort Worth, Texas, United States Hirschbach Motor Lines Full time
Job Summary

Hirschbach Motor Lines is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for communicating with customers, coordinating freight shipments, and ensuring timely deliveries.

Key Responsibilities
  • Communicate with customers to resolve issues and provide exceptional service.
  • Coordinate freight shipments, including booking and tracking.
  • Supervise the handling of freight from shipper to receiver.
  • Develop and maintain positive customer relationships.
  • Monitor rates, revenue generation, and accessorial per customer contracts.
  • Provide tracking and tracing on shipments to ensure on-time pickups and deliveries.
  • Resolve any issues that may arise during transport.
  • Provide services to customers in compliance with contract requirements.
  • Select loads effectively through brokerage and customer needs.
  • Handle customer correspondences, complaints, and inquiries.
  • Attend meetings related to customers and occasionally travel to visit customer sites and locations.
Talent Requirements and Skills
  • High school diploma or equivalent, paired with relevant professional experience.
  • Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
  • Ability to process information with high levels of accuracy and energy.
  • Ability to multi-task and prioritize workload.
  • Computer proficiency and ability to navigate between multiple programs.
  • Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
About Hirschbach Motor Lines

Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values.

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