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Aftersales Department Head

2 months ago

Stamford, Connecticut, United States T. C. Harrison Group Full time

About T. C. Harrison Group

T. C. Harrison Group is a leading automotive company that values its employees as its greatest asset. We strive to provide an exceptional customer experience, and we're committed to treating all our employees, job applicants, and guests equally.

Our Commitment to Equality

We believe in creating a diverse and inclusive work environment where everyone has the opportunity to succeed. We're an equal opportunities employer and are committed to treating all our employees, job applicants, and guests equally. No employee, potential employee, customer, or guest shall receive less favourable treatment or consideration on the grounds of race, colour, religion, nationality, ethnic origin, sex, disability, age, or marital status.

Our Mission

At T. C. Harrison Group, our mission is to provide a comprehensive range of services that meet the needs of our customers. We're committed to delivering exceptional customer service, and we're always looking for talented individuals to join our team.

About the Role

We're seeking an experienced Aftersales Department Head to join our team at our Stamford dealership. As a key member of our team, you'll be responsible for maximising profitability within the aftersales departments, providing a comprehensive reception and advisory service for customers, and ensuring and maximising workshop productivity, efficiency, and utilisation.

Key Responsibilities

  • Maximise profitability within the aftersales departments
  • Provide a comprehensive reception and advisory service for customers in relation to their vehicle servicing and repair requirements, including visual health checks
  • Ensure and maximise workshop productivity, efficiency, and utilisation
  • Achieving agreed TCH Red / Amber Sales through effective sales processes and utilising video healthcheck
  • To achieve a high level of customer satisfaction as measured by CVP and in line with Manufacturer and TCH guidelines
  • Coordinate and lead the team to ensure full workload through the workshop, liaise with Technicians to ensure maximum quality levels are met and standards maintained

Requirements

The successful applicant will have Dealer experience - Ideally within an Aftersales environment. We offer a competitive salary, company pension, employee/store discount, free on-site parking, health & wellbeing programme, referral programme, and more.