Field Service Technician II

2 weeks ago


Cleveland, Ohio, United States Canon Solutions America, Inc. Full time
Job Summary

We are seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. As a Field Service Technician II, you will be responsible for providing technical support and maintenance services to our valued customers. This is a customer-facing role that requires strong technical skills, excellent communication abilities, and a commitment to delivering exceptional service.

About the Role

The successful candidate will have a strong understanding of technical concepts and be able to diagnose and repair complex equipment. You will work independently and as part of a team to provide timely and effective solutions to our customers. This role requires a high level of technical expertise, as well as excellent problem-solving and communication skills.

Responsibilities
  • Diagnose and repair complex equipment using established procedures and technical documentation.
  • Provide technical support and maintenance services to customers, including on-site visits and remote troubleshooting.
  • Maintain accurate records of customer interactions, including service reports and technical documentation.
  • Collaborate with internal teams to resolve technical issues and improve service delivery.
  • Stay up-to-date with technical developments and advancements in the field, and apply this knowledge to improve service delivery and customer satisfaction.
Requirements
  • High school diploma or equivalent required; 1-2 years of related experience preferred.
  • Strong understanding of technical concepts and ability to diagnose and repair complex equipment.
  • Excellent communication and problem-solving skills, with ability to work independently and as part of a team.
  • Valid driver's license and acceptable driving record required.
  • Ability to lift 50 pounds and work in a 24/7 environment, including shift work and on-call rotations.
About Us

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking a skilled Field Service Technician II to join our team. If you are a motivated and technically skilled individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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