Field Service Technician
2 weeks ago
Field Service Technician ll
Job Summary:We are seeking a skilled Field Service Technician to join our team at Strategic Systems. As a Field Service Technician, you will be responsible for providing technical support to our clients, troubleshooting and repairing desktops, laptops, servers, and printers, and ensuring that our clients receive exceptional service.
Key Responsibilities:- Provide technical support to clients at their locations, including troubleshooting and repairing desktops, laptops, servers, and printers.
- Drive to client sites and provide general IT support, including running break-fix and IMAC calls.
- Support clients with a wide range of technical issues, including printer, laptop, server, and network problems.
- Maintain good customer focus, meeting deadlines and service level agreements (SLAs).
- Travel to each client's location, maintaining a professional and courteous demeanor at all times.
- Analyze, troubleshoot, and repair desktops, laptops, servers, and printers, working under general supervision.
- 3+ years of experience supporting desktops, laptops, and printers, as well as 3+ years of customer service experience.
- Reliable transportation, a valid driver's license, and the ability to work weekends, staggered or late shifts, including evenings and weekends.
- Personable and able to work with a wide range of users and environments, with the ability to lift up to 50lbs and work from a bent, crouched, or kneeled position.
- Smartphone with tethering/hot spot capabilities, laptop, and basic hand tools.
- 3+ years of experience supporting desktops, laptops, and printers.
- 3+ years of customer service experience.
- Reliable transportation and a valid driver's license.
- Ability to work weekends, staggered or late shifts, including evenings and weekends.
- Personable and able to work with a wide range of users and environments.
- Ability to lift up to 50lbs and work from a bent, crouched, or kneeled position.
- Smartphone with tethering/hot spot capabilities, laptop, and basic hand tools.
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