Customer Service Ambassador

1 week ago

Erlanger, Kentucky, United States SP Plus Corporation Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and customers.

Responsibilities:

* Assist customers with parking services and facilitate the expedient flow of traffic through the facility
* Lead programs to improve client and customer satisfaction
* Assist in the management of the day-to-day activities of the assigned location
* Monitor parkers in pay-in lanes
* Interact with customers in a friendly and professional manner
* Provide assistance to customers that have forgotten where they parked their vehicle
* Perform other necessary functions as assigned
* Conduct garage and facility audits as required by management
* Count bank of revenue (if required) at beginning of shift to ensure starting total is correct
* Make change (if required) for customers before transactions
* Quote rates for parking services
* Give directions to customers to various locations in the city
* Resolve customer complaints independently or with the aid of a supervisor
* Answer telephone in a prompt and courteous manner (if required)
* Maintain cleanliness of facility and picks up trash in the surrounding area
* Present themselves professionally (neat appearance and in uniform) at all times while at work
* Arrive to work on time for scheduled shifts
* Complete any other duties that may be assigned by the supervisor

Requirements:

* High School Diploma or an equivalent combination of experience and education
* Experience with automated parking access control hardware and software or a high aptitude for technology
* Availability to work 2nd shift, 3rd shift, and/or week-ends may be required
* Valid state-issued driver's license with a current address and acceptable driving record
* Ability to read, write, and interpret the English language
* Ability to effectively present information in one-on-one and small group situations

Work Environment:

* The work environment is subject to all weather conditions including, but not limited to, precipitation and wind
* The exposure level in the work environment to vehicle emissions is moderate to high
* The exposure level in the work environment to extreme hot/cold temperatures is moderate to high
* The work environment is subject to bright sunlight and nighttime working conditions

Physical Demands:

* The employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms
* Specific vision abilities required by this job include close vision

Equal Opportunity Employer:

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.", "Location": "US-KY-ERLANGER"}

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