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Customer Service Representative

2 months ago

Erlanger, Kentucky, United States SP+ Full time
Job Overview

At SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Provide top-notch customer service, addressing inquiries and resolving issues in a timely and professional manner.
  • Assist customers with parking services, ensuring a seamless and efficient experience.
  • Lead initiatives to enhance customer satisfaction and loyalty.
  • Collaborate with the maintenance team to maintain the cleanliness and organization of common areas.
  • Monitor parking operations, ensuring compliance with company policies and procedures.
  • Develop strong relationships with customers, providing personalized support and guidance.
  • Stay up-to-date with company policies, procedures, and best practices to deliver exceptional service.
Requirements
  • High school diploma or equivalent required.
  • Experience with automated parking access control hardware and software or a strong aptitude for technology.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Valid state-issued driver's license with a current address and acceptable driving record.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Work Environment

The work environment is dynamic, with moderate to loud noise levels and exposure to vehicle emissions. You'll work in a variety of weather conditions, including extreme temperatures and precipitation. As a Customer Service Representative, you'll be the face of SP+, providing exceptional service to our customers and representing our brand with pride.