Customer Service Lead
19 hours ago
Job Summary:
We are seeking a highly motivated and experienced Customer Service Lead to join our team at Burlington Stores. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.
Key Responsibilities:
- Model company core values and deliver a consistently great experience to all customers with a high level of professionalism.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
About Burlington Stores:
Burlington Stores is a rapidly growing retail company that provides a variety of training and development opportunities for our associates. We are committed to workplace diversity and are an equal opportunity employer.
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