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Customer Service Representative

2 months ago

Virginia Beach, Virginia, United States ProSol Full time

A thriving business, ProSol is a dynamic team that serves the community with exceptional service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers.

  • Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
  • Answer questions regarding order status, payment, product, promotions, and technical problems related to the customer experience
  • Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience
  • Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
  • Developing strong leadership and interpersonal skills
  • Driving sales through promotional campaigns

Key Responsibilities:

  • Build and maintain strong relationships with clients and customers
  • Provide exceptional customer service and support
  • Develop and implement sales strategies to drive business growth
  • Stay up-to-date with industry trends and developments
  • Collaborate with the team to achieve business objectives

Requirements:

  • Bachelor's degree in business, marketing, or a related field
  • Proven track record of success in sales and customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong leadership and problem-solving skills