Service Desk Team Lead

1 week ago


Westminster, Colorado, United States Executech Full time
Denver Service Desk Team Lead

Key Responsibilities
As a Service Desk Team Lead, you will be responsible for managing a team of technical support specialists, ensuring the highest level of service delivery to our clients. Your key responsibilities will include:
  1. Managing team performance and output, including monitoring and improving processes and procedures.
  2. Managing escalated technical issues, including day-to-day services and projects.
  3. Providing coaching and training to team members to ensure they have the skills and knowledge needed to succeed.
  4. Monitoring ConnectWise for urgent and high-profile client tickets.
  5. Leading daily huddles with your team to review schedules and discuss ongoing projects.
  6. Assisting new technicians to become part of your team and adopt the Executech Way.
  7. Other duties as assigned.
Leadership Expectations
As a Team Lead, you will be expected to demonstrate strong leadership skills, including:
  1. One-On-Ones with team members to discuss performance, goals, and development opportunities.
  2. Team Management Meetings to review team performance and discuss ongoing projects.
  3. Recognizing and rewarding team members for their contributions and achievements.
Requirements and Preferences
We are looking for a highly skilled and experienced Team Lead who possesses:
  • Strong management and leadership skills, with prior management experience desired.
  • Excellent communication and interpersonal skills, both written and verbal.
  • IT experience, at least at a Tier 2 level.
  • A wide technical aptitude and skill set.
  • The ability to manage time and prioritize tasks effectively.


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